At Brightroom Decor Store, we’re committed to making your shopping experience seamless and satisfying. Below you’ll find all the details about our shipping and return processes.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for: Faster delivery needs
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Best for: Budget-conscious shoppers
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We currently ship worldwide, excluding some Asian countries and remote areas.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep!
Returns & Exchanges
Return Policy Overview
We want you to love your Brightroom products! If you’re not completely satisfied, you can return most items within 15 days of delivery.
Return Process Step-by-Step
- Contact Our Team
- Email us at [email protected] within 15 days of delivery
- Include your order number and reason for return
- Receive Return Authorization
- We’ll provide a Return Merchandise Authorization (RMA) number
- Include this number with your returned items
- Package Your Items
- Items must be in original condition with tags attached
- Include all original packaging and accessories
- Ship Your Return
- Ship to: 2914 Friendship Lane, San Jose, US 95113
- We recommend using a trackable shipping service
Refund Information
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Refunds are issued to your original payment method
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened or used personal organization items
- Customized or personalized products
- Items damaged due to customer misuse
- Final sale items (clearly marked during purchase)
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange a replacement or refund and cover all associated shipping costs.
Need Help?
Our customer service team is here to assist you! Contact us at:
Email: [email protected]
Response Time: Within 24 hours during business days
Thank you for choosing Brightroom Decor Store for your home organization and decor needs. We appreciate your business and are committed to ensuring your complete satisfaction!