Our Commitment to Your Satisfaction
At Brightroom Decor Store, we believe that creating harmonious, organized spaces extends to every aspect of your shopping experience. Just as our products are designed with elegance, functionality, and reliability in mind, our returns and exchanges process is built on the same principles of trust, security, and thoughtful consideration.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, we’re here to help with a straightforward returns process.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of receiving your order. This gives you ample time to ensure your Brightroom products fit perfectly in your space and meet your organizational needs.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In its original condition
- Unused and undamaged
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Based on our product categories and design principles, the following items cannot be returned for hygiene and quality assurance reasons:
- Personalized or custom-made organizational items from our Home and Office collections
- Opened food storage containers from our Kitchen & Dining category
- Used desk organizers with signs of wear from our School & Office Supplies
- Items purchased during clearance or final sale events
Step-by-Step Return Process
Follow these simple steps to return or exchange your Brightroom products:
- Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order using the template below. - Receive Return Authorization
We’ll email you a Return Authorization Number and shipping instructions within 1-2 business days. - Package Your Items
Securely pack the items in their original packaging, including all accessories and documentation. - Ship Your Return
Send your package to our returns center at:
Brightroom Decor Store Returns
2914 Friendship Lane
San Jose, CA 95113
USA
Please include your Return Authorization Number clearly on the package. - Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
After we receive and inspect your return, we’ll process your refund to the original payment method:
- Credit Card Refunds: 5-10 business days to appear on your statement
- PayPal Refunds: 3-5 business days to process
Please note that original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Return & Exchange Request Template
Copy and paste the template below into an email to [email protected] with the subject line “Return Request – [Your Order Number]”:
Subject: Return Request – [Your Order Number]
Dear Brightroom Decor Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and SKU if available]
Reason for Return/Exchange:
[Please briefly explain why you’re returning or exchanging the item]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specific product if exchanging]
[ ] Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
I confirm that the item(s) are in original condition with packaging intact.
Thank you for your assistance,
[Your Name]
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 2914 Friendship Lane, San Jose, US 95113
We respond to all inquiries within 1-2 business days with the same efficiency and care we bring to all our customer interactions.
At Brightroom Decor Store, we’re not just committed to organizing your spaces—we’re committed to ensuring your complete satisfaction with every purchase.